Contact Ralphs | Customer Service/Support 2024 - JustUseApp (2024)

I rely on this app to update my shopping list throughout the week. It WAS so nice being able to run out of bread, instantly add it to my shopping list, and have it sit there until I removed or purchased it. The other nice thing about the app was the ability to see what aisle each item I needed was in, making it quick and efficient for me to do my in-store shopping with my 3 young children. If not shopping in store, I could easily schedule a drive-up for my groceries. But NOW- there is no better way than to say this app is absolutely WORTHLESS! It doesn’t save my list, constantly evaporating into nothing every time I open the app. So I can never remember at the drop of a hat everything that I had previously entered onto my shopping list and I end up forgetting items which results in extra (aggravated) visits to the store or incomplete meals at home. And items that the app says are in store are nowhere to be found. I’m done. I’m about to abandon Ralph’s altogether because the app pisses me off so much! FIX THE APP- IT WORKED JUST FINE BEFORE! NO MORE STORE MODE- IT’S USELESS!! PLEASE, PLEASE FIX IT!!!!

This has been an exercise in frustration.Built A pickup Order. Tried to input my credit card eight times trying to different cards on the app it wouldn’t except it. Called customer service first time got wound up with virtual agent for 15 minutes and couldn’t get to a real person. Second time I calledI eventually got to a live agent but I was disconnected after about 10 minutes. Third time I called I got an agent who had me go back to the website on my laptop to put the credit card number in which was successful but when she directed me to go back to the pick up order her directions had me go back and it cancelledThe entire order. Went back to app and started to rebuild entire order. IHad accessed $20 pickup discount but the billWas not reduced by $20 When i went to pay. The virtual assistant is Impossible to WorkWith. This took me almost 2 hours of frustration. Not a happy camper.

The old app was so much better. This on makes it difficult to search and find items, you can’t talk to your shopper if your order for delivery, it also makes the substitution options really difficult. There is no tracking while shopping like in the previous Instacart app. I also noticed that sometimes they advertise coupons for 2 for 1 or similar but then they aren’t applied when your checking out....I honestly don’t even know how this app got through testing because it’s buggy and way more difficult to use than the old app. I also feel like all my carts are significantly more expensive than when I used to order on instacart. This app took away the ease of being able to order groceries in then palm of my hand. Ralph’s is going to loose a ton of delivery business if the app doesn’t improv. I’m planning on switching to another app for any future grocery ordering.